The Carpal Solution Promise

Did You Know

Only First Hand Medical and the Carpal Solution offers a Carpal Tunnel Treatment Guarantee. You won’t find a guarantee from your surgeon, a doctor giving steroid injections, or any suppliers of wrist splints or hand braces, because they don’t work.

How It Works

If there is no improvement to your hands, the Carpal Solution product can be returned for a refund by returning unused product to our location at:

First Hand Medical
Riverton Fulfillment Center
12346 South 2240 West
Riverton, UT 84065

The return package must be postmarked within 30 days of original ship date (Shipping & Handling cost will not be included in any refund). In order to document shipping and receipt dates, you must include with any returned products, a copy of the invoice or packing slip you received at the time of delivery of the Carpal Solution Therapy Pac. Also, to comply with FDA regulations a brief legible explanation explaining why the product is being returned for a refund is required. It is important to note in the explanation whether you have been formally diagnosed with Carpal Tunnel Syndrome by a physician, hand therapist, chiropractor, neurologist, or hand surgeon or other medical personnel. Also, in the note, it is important to identify other treatment alternatives or therapies that you have tried and the results. You must comply with the FDA requirements to get reimbursed. You do not have to be formally diagnosed to get reimbursed, you only have to tell us if you have been formally diagnosed or not when the product is returned in a brief written note.

Prorated Return Policy

After 30 days from the original ship date there is a Prorated Return Policy that requires that the product be returned within 45 days of shipment. The prorated refund will be a maximum of 70% of the purchase price and will be calculated based on the value of the orthotic devices returned unused and in good condition (Shipping & Handling cost will not be included in any refund). In order to document shipping and receipt dates, you must include with any returned products a copy of the invoice or packing slip you received at the time of delivery of the Carpal Solution Therapy Pac. Also, to comply with FDA regulations a brief legible explanation explaining why the product is being returned for a refund is required and detailing whether or not you have been formally diagnosed by a physician or physician’s assistant, hand therapist, chiropractor, neurologist, or hand surgeon. It is required for our FDA audits to know whether you have been formally diagnosed with CTS. In the written note, it is important to identify other treatment alternatives or therapies that you have tried and the results.

It is understood that the Money Back Satisfaction Offer is not a guarantee of product performance due to the many other factors that often contribute to symptoms of Carpal Tunnel Syndrome. Examples of other complicating metabolic disorder which could contribute to Carpal Tunnel Syndrome Symptoms include: Auto Immune Disorders, such as Arthritis, or Diabetes, Gout, Hypothyroidism, Menopause. Also, Wrist Fractures, Hand Fractures, Torn Ligaments, Dislocations, etc. could also contribute to symptoms of Carpal Tunnel Syndrome. Also, some medication such as chemotherapy, for instance, can result in inflammation of the soft tissue around the Carpal Tunnel and bring on Carpal Tunnel Syndrome.

Not intended for use:

The Carpal Solution is not intended for use in the vicinity of open wounds, or if an allergic reaction occurs, or in conjunction with any skin disorder, or where bone tissue deformity is present or where there might be a Wrist Fracture, or a Bone Fracture, or Bone Spurs, or Torn Ligaments, and/or Bone or Joint Dislocations or if surgery has been performed on the hand or wrist or forearm within the last three months. Many patients use the Carpal Solution after they have found that Carpal Tunnel Release Surgery failed to give them relief from their painful and annoying symptoms. These patients have a good success rate using the Carpal Solution Therapy after surgery, but patients after surgery must wait at least three months to assure that all tissue has healed completely after being surgically cut or severed. If any skin allergy develops from any cause while using the Carpal Solution, discontinue use and see a physician or dermatologist.

Metabolic Conditions May Contribute to Carpal Tunnel Syndrome

Many Auto Immune Disorders such as Arthritis, Lupus, Hypothyroidism, etc. or other metabolic conditions such as Diabetes, Gout, Menopause, hormonal imbalances, etc., can contribute to Carpal Tunnel Syndrome Symptoms. While the Carpal Solution will usually relieve the symptoms of Carpal Tunnel Syndrome, no one should rely on Carpal Solution Therapy alone to treat Auto Immune Disorders like, Arthritis, Diabetes, Gout, Hypothyroidism, Menopause, etc. or any metabolic condition. If you believe you have any of the above conditions, you should work with your doctor to properly diagnosis and treat any of the above metabolic conditions in addition to wearing the Carpal Solution at night to treat your Carpal Tunnel Syndrome Symptoms only. Carpal Tunnel usually has a component that is induced by repetitive stress hand use patterns, as such invasive procedures that carry risks, complications and downtime like surgery or steroid injections are considered as a last resort. Even after invasive surgery the symptoms often come back due to the repetitive stress – and then what? An all natural treatment like the Carpal Solution allows people to treat their condition whenever they have flare-ups without fear.